Privacy Policy

Who we are

Qwistra is operated by Bit4orge Solutions Limited. This policy explains how we handle personal data when you use Qwistra. If you have questions about anything here, contact us at support@qwistra.com.

What we collect

Account information

When you create an account we store your email address and display name. If you sign in with Google, we receive your email address, name and profile picture from Google — we never receive your Google password.

Study content you provide

We store the notes, documents and other material you upload, along with the summaries, flashcards and quizzes generated from them. This content is yours.

Usage and progress data

• Study sessions, time studied, streaks and experience points
• Quiz and flashcard results, and mastery levels per subject
• Avatar and display preferences
• School enrolment, where you have joined one

Technical data

We collect error reports and diagnostic information when something goes wrong, so we can fix it. This may include your browser, device type and the actions leading up to an error.

How we use your data

• To provide the service — storing your material and generating study tools from it
• To show your progress, streaks and statistics back to you
• To keep your account secure and to prevent abuse
• To diagnose and fix faults
• To process payments where your school subscribes to a paid plan

We do not sell your personal data, and we do not use your notes or study material to serve advertising.

AI processing

When you generate a summary, flashcard set or quiz, the relevant material is sent to Google's Gemini API to produce that output. This is processing carried out on our instruction to deliver a feature you asked for. Google's handling of that data is governed by its own terms — see the Gemini API terms.

If you join a school

Qwistra offers a school-controlled model. If you redeem a school invitation code, you are asked to consent explicitly, and your school's administrators can see your learning activity — including study time, streaks and progress. Your school can also suspend or restore your access.

Enrolment through a school is administered by that school, so you cannot remove yourself from it from within the app. If you want to leave a school, contact your school administrator.

Who we share data with

We use a small number of processors to run the service:

• Supabase — hosting, authentication, database and file storage
• Google — Gemini for AI generation, and Google Sign-In if you use it
• Paystack — payment processing for school subscriptions
• Sentry — error monitoring and diagnostics

We may also disclose data where we are legally required to do so.

Retention

We keep your account data for as long as your account is open. If you delete your account, we delete your personal data and study content, except where we are required to retain records — for example, payment records kept for accounting purposes. Backups are cycled out on a rolling basis.

Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct data that is inaccurate
• Delete your account and associated data
• Object to or restrict certain processing
• Receive a copy of your data in a portable format

To exercise any of these, email support@qwistra.com. We will respond within a reasonable period.

Children

Qwistra is used by students, including in school settings. Where a school enrols students, that school is responsible for obtaining any consent required under local law for pupils below the age of digital consent in their jurisdiction.

Security

Data is encrypted in transit. Access to study content is restricted at the database level so that users can only reach their own data, or data their school is entitled to see. No system is perfectly secure, but we take reasonable measures and fix issues promptly when they are reported.

Changes to this policy

If we make material changes we will update the date at the top of this page and, where the change is significant, notify you in the app.

Contact

Bit4orge Solutions Limited — support@qwistra.com. See also our Terms & Conditions.